← BACK TO MANGOLAB.AI Legal · Last updated 1 September 2026

Deleting your data

However you reached us — you messaged a business whose agent runs on mangolab, you hold a console account, or you connected our app to your Facebook, Instagram or WhatsApp business account — this page says how to have your data deleted and what happens after you ask.

Which of these are you?

01 / YOU MESSAGED A BUSINESS

The business decides; we carry it out

Your conversation is held for that business — it is the data controller, we are its processor. Write to us with the phone number or email you used and the name of the business. We pass the request on and delete on their instruction.

02 / YOU HOLD A CONSOLE ACCOUNT

Ask us and we remove it

Your account, its sign-in history and the record of actions you took. Note that past conversations name the person who handled them, so we disable a member rather than erasing the history a team relies on — unless you are closing the account entirely.

03 / YOU CONNECTED OUR APP AT META

Removing the app is not the same as deleting data

Removing our app in Facebook or Instagram settings stops the channel immediately. Meta then notifies us, and we record it — but a revocation is not a deletion request. If you want the data gone too, send the request below.

How to ask

Email info@mangolab.ai with the phone number or email address you used, and the business you were talking to if you know it. You do not need an account or a form.

If you started the request from inside Facebook or Instagram ("Remove app and data"), Meta sends it to us directly and we hand back a confirmation code and a status page at grape.mangolab.ai/meta/data-deletion/<code>. Keep the code: it is how you check the request without giving us anything else about yourself.

What happens then

We confirmWe reply that the request arrived, and say what we hold — or that we hold nothing under the detail you gave.

A person handles itDeletion is done by a human, not automatically. The identifier Meta sends us is an app-scoped number that does not by itself point at a conversation, so someone has to find the right records before removing them.

We answer within 30 daysKVKK Art. 13 and, where it applies, GDPR Art. 12. In practice it is faster; the status page changes when the work is done.

What staysRecords we are required by law to keep — commercial and tax records, for the period the law sets. We tell you when that applies.

What deletion covers

The conversation and its messages, timestamps, and any file sent in it.
The state the agent extracted from the conversation, and the tool calls it made about you.
Contact details we hold about you for that business, including a masked phone number or email.
Backups roll off on their own schedule — a nightly database dump is kept for 14 days, so a deleted record can survive in an encrypted backup for up to that long. It is not restored to serve anyone.

Withdrawing our app's access

If you are the business owner and you want to stop us acting on your channels, you do not need to ask us: remove the app in Facebook Settings → Business integrations, in Instagram's linked-apps settings, or disconnect the channel in the mangolab console. The channel stops working immediately, and Meta tells us it happened.

Who to contact

Mango Yazılım Teknolojileri Ltd. Şti.
Istanbul, Türkiye
info@mangolab.ai

MANGO YAZILIM TEKNOLOJİLERİ LTD. ŞTİ. · DATA DELETION · LAST UPDATED 1 SEPTEMBER 2026

Ready to make the request?

One email is enough. A person — not an agent — answers.

Email info@mangolab.ai