← ALL CASE STUDIES International Medical Travel Provider · Quality & Evals

The AI that coaches our AI

Every night, a supervisor model audits the day's AI sales conversations against deals that human sellers actually won.

150+AI conversations audited every night
100%benchmarked against closed-won human deals
Nightlycoaching reports to the team, automatically
0extra human hours required

The challenge

Most teams deploy an AI agent and hope it's good. Nobody reads thousands of transcripts; quality drifts silently, and by the time a problem is visible in the numbers, weeks have passed.

The solution

We gave the sales agent a boss. Every night, a supervisor AI reads the day's live sales conversations and audits them against a curated corpus of deals human sellers actually won — retrieved with embeddings and reranking, so each conversation is compared to the most relevant winning playbook. The supervisor writes concrete coaching feedback and delivers it to the team automatically, every morning.

Why it matters

01 / EVALS IN PRODUCTION

Quality is measured, not assumed

Performance isn't a launch-day claim — it's audited nightly against a ground truth of real winning behavior.

02 / HUMAN PLAYBOOK

The AI learns from your best sellers

The benchmark corpus is built from closed-won human deals — the agent is coached toward what actually works in this business.

03 / COMPOUNDING

A feedback loop that never sleeps

Insights feed back into the agent's behavior continuously — part of how it climbed into the team's top sellers.

The results

150+ conversations audited nightly with zero added human workload — a continuous improvement loop that helped the sales agent become one of the top closers on a 40-person team.

ALL FIGURES FROM LIVE PRODUCTION SYSTEMS · CLIENT ANONYMIZED BY AGREEMENT

Want results like these?

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