The team’s newest top seller isn’t human

An AI agent that runs the entire sales process — from first WhatsApp message to closed deposit — with doctors approving every case.

The challenge

The clinic's patients come from Europe, the Americas, Australia and Africa — which means every time zone, and languages the sales team didn't always speak. During working hours, a coordinator answered in 15–20 minutes. Outside working hours, replies took hours — exactly when international patients were awake and deciding. And every coordinator could realistically manage only 10–15 patients at once.

The solution

We built an AI sales agent that owns the journey end to end, on the channel patients already use: WhatsApp. Everything it says and shows is pulled live from the clinic's ERP — nothing is hardcoded: current prices, procedure-specific before/after photos matched to the patient, personalized offers, doctor availability, even 2D surgical simulations generated on request.

The agent qualifies each patient, validates photos and health data with vision models, and routes every case to a doctor before any commitment is made. When the patient is ready, it issues a secure payment link — and if a payment fails, it understands why and guides the patient through. The deal advances stage by stage through the CRM, all the way to deposit, on its own.

How it stays safe

The results

The system went from discovery to production in 12 weeks. It now handles 1,000+ patient conversations a month, replying in minutes — in 6 languages, 24/7, with no limit on concurrent patients. Within months of launch it was outselling nearly the entire 40-person sales team, and the deposits it closes quadrupled month over month in its first full month — still climbing.